Shipping policy
SHIPPING POLICY — DE SOUSA HUGHES LLC
Revised June 8, 2026
We ship orders across the United States and want to make the process as straightforward as possible. Here is everything you need to know before you buy.
Our Reach
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All 50 states, Washington D.C., and U.S. territories are covered. We are not yet equipped for international shipments but anticipate offering that option down the road.
The Clock Starts Ticking
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After you place an order, our warehouse team needs one to three business days to pick, pack, and hand it off to a carrier. That window excludes Saturdays, Sundays, and federal holidays. When the holiday calendar fills up or a flash sale draws heavy traffic, tack on an extra day or two.
You will receive an order confirmation the moment your purchase goes through. A second email — this one carrying your tracking number — follows once the package is physically on its way.
How Fast Will It Arrive?
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Once your order leaves our hands, the delivery timeline depends on the method you chose:
Standard .............. 5 – 8 business days
Expedited ............. 3 – 5 business days
Express ............... 1 – 2 business days
Those figures run from the ship date, not the order date. Costs are calculated at checkout based on the destination and the speed you select.
A Note on Free Shipping
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Orders totaling seventy-five dollars or more are eligible for complimentary Standard shipping within the contiguous United States. No code is required — the system applies the discount on its own.
Keeping Tabs on Your Package
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The tracking link in your shipping email is your window into the journey. Carriers generally activate tracking data within a day or two of pickup. If the link seems dead at first, patience usually resolves it.
Carrier Selection
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We partner with USPS, UPS, and FedEx. Your specific carrier is chosen based on the combination of shipping speed, package dimensions, weight, and delivery zone. You do not need to choose — we handle the assignment.
Getting the Address Right
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A correctly entered shipping address is essential. We print labels exactly as submitted, and once a package leaves our dock there is very little we can do to redirect it. Caught a typo right after ordering? Call or email us immediately and we will attempt a correction before dispatch.
P.O. Boxes and Military Mail
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We support delivery to P.O. boxes and APO/FPO/DPO addresses through the United States Postal Service. Faster shipping tiers are generally unavailable for these destinations.
When Things Go Wrong
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Lost in transit — If tracking shows "delivered" but nothing turned up, check with household members, neighbors, and any package lockers or mail rooms. Give it one extra business day; premature scans are more common than people realize. If the package still has not appeared after seven days past the delivery notification, get in touch. We will work with the carrier to investigate and, if warranted, arrange a replacement or refund.
Damaged on arrival — Keep everything: the outer box, the inner packing, and the product itself. Photograph the damage, then contact us within forty-eight hours of delivery with the images and your order number. We will open a carrier claim and resolve the situation as quickly as we can.
Delays We Cannot Prevent
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Severe storms, carrier capacity crunches, natural disasters, peak-season congestion, and occasional security screenings can all stretch delivery timelines beyond our control. We will proactively notify you if a significant delay affects your order.
Questions?
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DE Sousa Hughes LLC
Phone: (415) 626-6883
Email: info@tiendaef.com
Address: 101 Henry Adams St, San Francisco, CA 94103, United States
© 2026 DE Sousa Hughes LLC. All rights reserved.